If you purchased a product through ATI and find it to be broken, faulty, or otherwise inoperable, you can request a Return Authorization. Please follow the directions below to initiate a Return Authorization with ATI. If an item was not delivered, please contact us immediately at 503-344-4397 or orders@aerialtechnology.com

RETURN TIME

ATI will accept returns within 14 days of the purchase date.

HOW TO RETURN

1. Login to your Online Account.

2. Complete the “Return Authorization” form. Include your contact info, order number, and the items you wish to return. Your online order number can be found on the My Account page.

3. Type a detailed description as to why the item(s) is being returned.

4. Click the ‘Submit’ button.

5. You will receive an email with return instructions shortly.

Replacement orders will not be shipped until we receive the authorized return item. Please do not return a product before receiving prior authorization from our staff. If a product was damaged during shipping please make a note of the carrier that was used for shipping, i.e., USPS, UPS.

FEES

Restocking Fee of 10% for items that are not damaged or defective or otherwise warrantied. All shipping charges associated with a Return are the responsibility of the customer, unless otherwise authorized by ATI.

REFUNDS

All deposits on RTF systems are non-refundable. We will issue a store credit or refund to the payment method used for any item associated with a Return Authorization that the product’s manufacturer finds to be faulty or inoperable and at no fault of the purchaser. If an Item is returned to ATI and is in good condition and the original packaging or reasonable re-salable condition, a store credit or refund will be issued to the customer immediately. No payments or credits will be issues for warrantied products until ATI has received confirmation from the product manufacturer.

NON-RETURNABLE ITEMS

•All ATI Ready to Fly (RTF) systems

•Any item that has been used

• Apparel that has been worn

• Kits with a broken protective seal

• Vehicles that have been operated

• Batteries

REPAIRS

If you have used product that needs repaired, please do not follow this Return Authorization procedure. Visit our Repair & Upgrades Page for instructions. Repaired product may be subject to charges as set forth in the Repairs & Upgrades page.

All repaired product will be shipped UPS Ground or FedEx, unless otherwise specified by the customer. If expedited shipping is desired, the customer must make note of this when initiating his/her Return Authorization and the shipping difference will be the customer’s responsibility.